FAQ

What Shipping Methods Are Available?

Dispatch
Our products are shipped from our warehouse within 24-48 business hours of you placing the order.

Shipping Duration Your Chambal product(s) should reach you within 3-5 business days. But due to COVID-19 it will take 7-10 days.

Shipping Charges Always free- our products are shipped pan-India at no extra cost.

Prices & Taxes The prices you see on our site are inclusive of all taxes and the final amount payable is reflected at the checkout page before you make the payment.

For more information Drop-in an email to returns@thechambal.com or you can call us at +91 7999002737 Business hours: Monday to Saturday, from 10:00 to 18:00 IST

What Payment Methods Are Accepted?

We support the following payment options at The Chambal:

Credit Card
Debit Card
Net banking
Gift Card
Wallet

Do You Ship Internationally?

We are working on to start this service asap.

I just cancelled my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

What is Chambal's Return and Exchange Policy? How does it work?

Chambal's returns and exchange policy gives you an option to return or exchange items purchased on Chambal for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Chambal credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

How do I return an item?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Account' section under the main menu of your Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Account' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

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